IT Assets Remote Monitoring-Technology Support India Pune   Case Study   Our client is a Healthcare based MSP and aims to remotely support including Our client is a Healthcare based MSP and aims to remotely support including the Service Desk, Knowledge Base, Hardware and Software Asset Management, Asset Auto Discovery and Change Management modules.   Challenge for client – High labour cost had to be reduced. Post studying their setup we offered our services for   Technical Service Desk   · UK based 24×365 Technical Service Desk   · Customer calls logged via telephone, email or web portal   · Trained/Experienced/Qualified Technical Service Desk   · Focused on using customer tools to ensure service integration to their own Customer contact centers   · Varying levels of Service support hours (up to 24x7x365)   · Highly committed and secure remote support tools for remote resolution within framed SLAs   · Continuous improvement programme in place   · ITIL v3 Standards compliant with 40% reduction in timelines   · Targeted incident prioritisation based on business needs   · 98% customer satisfaction   Network Monitoring   · Remote NOC enabled services for infrastructure and networks   · NOC interface with department assets to […] read more